The Sultan Qaboos University Medical Journal (SQUMJ) values fair and transparent handling of all appeals and complaints related to the editorial process. We strive to ensure that any concerns raised by authors are addressed promptly and thoroughly.
Submitting an Appeal or Complaint
Authors are encouraged to submit their appeals or complaints directly via email to: mjournal@squ.edu.om.
Information to Include
To facilitate a thorough review and resolution, please provide as much detail as possible in your email. The information should include, but is not limited to:
- Manuscript Title: Clearly state the title of the manuscript in question.
- Manuscript ID: Provide the unique identification number assigned to your manuscript during submission (if available).
- Detailed Description: Explain the nature of your appeal or complaint. This may involve:
- Rejection of Manuscript: If appealing a decision, specify the reasons for your appeal and any supporting evidence or arguments.
- Publication Process: Describe any issues encountered during the publication process, such as delays or concerns regarding review fairness.
- Other Issues: Highlight any additional matters requiring attention.
Review Process
Upon receipt, your appeal or complaint will be reviewed by the Editor-in-Chief. The review process involves:
- Initial Acknowledgment: You will receive a confirmation of receipt within five work days.
- Evaluation: The Editor-in-Chief will evaluate the details provided, consulting relevant editors or reviewers if necessary.
- Decision: You will be notified of the decision regarding your appeal or complaint within 10 work days of acknowledgment. This decision is final.
Contact
For any further inquiries related to the appeals and complaints process, please contact us at mjournal@squ.edu.om.