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Abstract
In developed countries, the application of the quality management system (QMS) is widely proven. However, in developing countries, like Pakistan, industries are not mature enough to understand and implement the system. The aim of this study is to examine the perception of quality, implementation of QMS and cost of quality (COQ) program in value-added garment sector, which is one of the major subsectors of textile industry in Pakistan. The methodology of the study is a questionnaire survey. The findings suggest that the majority of the respondent firms have well implemented quality management (QM) practices. Trend of results also depicts that most of the organizations wish to acquire ISO certification, which shows that the industrial processes are customer-centered thus striving to fulfil customer requirements. It can also be concluded that most of the organizations lack the COQ concept, its understanding and appropriate implementation.
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References
- Barber E (2004), Benchmarking the management of projects: a review of current thinking. International Journal of Project Management 22(4): 301-307.
- Bisgaard S (2008), Quality management and Juran's legacy. Quality Engineering 20(4): 390-401.
- Chiarini A (2011), Integrating lean thinking into ISO 9001: a first guideline. International Journal of Lean Six Sigma 2(2): 96-117.
- Desai DA (2008), Cost of quality in small-and medium-sized enterprises: case of an Indian engineering company. Production Planning and Control 19(1): 25-34.
- Dillman DA (1991), "The design and administration of mail surveys. Annual review of sociology 225-249.
- Fatima M, Ahmed E (2005a), Quality management in Pakistan's readymade garments' industry. Quality Engineering 17(3): 459-465.
- Fatima M, Ahmed E (2006b), Quality management in Pakistan's knitwear industry. Quality Engineering 18(1): 15-22.
- Fonseca LM (2015), From quality gurus and TQM to ISO 9001: 2015: a review of several quality paths. International Journal for Quality Research 9(1): 167-180.
- Hamid NIN, Zafar R (2014), The textiles and garments sector: moving up the value chain. The Lahore Journal of Economics 19: 283-306.
- Hasan IU, Sohail MM, Piracha JL, Ahmad K (2013), Implementation status of TQM practices in textile and apparel industrial organization: A Case Study from Faisalabad, Pakistan. British Journal of Economics, Management and Trade 3(3): 201-223.
- Hassan MU, Nawaz MS, Shaukat S, Hassan S (2014), An empirical assessment of TQM dimensions and their relationship with firm performance: evidence from the textile sector of Pakistan. World Applied Sciences Journal 30(6): 696-705.
- Hussain TH. Jamshai, Sohail A (2014), Reducing defects in textile weaving by applying six sigma methodology: a case study. International Journal of Six Sigma and Competitive Advantage 8(2): 95-104.
- ISO (2013), ISO survey. from http://www.iso.org/iso/iso-survey.
- Karthi SS, Devadasan, Murugesh R (2011a), Lean six sigma through ISO 9001 standard-based quality management system: an investigation for research. International Journal of Productivity and Quality Management 8(2): 180-204.
- Karthi SS, Devadasan, Murugesh R (2011b), Integration of lean six-sigma with ISO 9001: 2008 standard. International Journal of Lean Six Sigma 2(4): 309-331.
- Karthi SS, Devadasan R, Murugesh C, Sreenivasa, Sivaram N (2012), Global views on integrating six sigma and ISO 9001 certification. Total Quality Management and Business Excellence 23(3-4): 237-262.
- Karthi SS, Devadasan, K. Selvaraju, N. Sivaram and C. Sreenivasa (2013). "Implementation of Lean Six Sigma through ISO 9001: 2008 based QMS: a case study in a textile mill." Journal of the Textile Institute 104(10): 1089-1100.
- Kim DY, Kumar V, Kumar U (2011). "A performance realization framework for implementing ISO 9000. International Journal of Quality and Reliability Management 28(4): 383-404.
- Köksal G, Batmaz I, Testik MC (2011), "A review of data mining applications for quality improvement in manufacturing industry. Expert Systems with Applications 38(10): 13448-13467.
- Lin JY (2012), From flying geese to leading dragons: New opportunities and strategies for structural transformation in developing countries. Global Policy 3(4): 397-409.
- Maia LCA, Alves C, Leão CP (2015), "How could the TRIZ tool help continuous improvement efforts of the companies? Procedia Engineering 131: 343-351.
- Omar MK, Murgan S (2014), An improved model for the cost of quality. International Journal of Quality and Reliability Management 31(4): 395-418.
- O’Neill P, Sohal A, Teng CW (2016), Quality management approaches and their impact on firms׳ financial performance–An Australian study. International Journal of Production Economics 171: 381-393.
- Purushothama B (2011), A practical guide to quality management in spinning. Woodhead Publishing India.
- Qureshi SM, Majeed S, Khalid R (2014), Where do we stand in cost of quality awareness?–Pakistan’s case. International Journal of Quality Engineering and Technology 4(4): 273-289.
- Rasamanie M, Kanapathy K (2011), The implementation of cost of quality (COQ) reporting system in Malaysian manufacturing companies. Difficulties encountered and benefits acquired. International Journal of Business and Social Science 2(6): 243-247.
- Schiffauerova A, Thomson V (2006), A review of research on cost of quality models and best practices. International Journal of Quality and Reliability Management 23(6): 647-669.
- Scott L, Collins P (1998), Evaluation of the ISO 9000 Series: Benefits and Problems of Implementation and Maintenance in Production Companies. Journal of the Textile Institute 89(1): 90-109.
- Shafiq M (2012), Implementation of quality management systems and business excellence frameworks in Pakistani textile companies. Journal of Quality and Technology Management 7(2): 11-23.
- Su Q, Shi JH, Lai SJ (2009), Research on the trade-off relationship within quality costs: A case study. Total Quality Management 20(12): 1395-1405.
- Towers N, McLoughlin J (2005), Effective total quality management in the textile fashion retail supply chain: A pilot survey of the UK textile manufacturers. Journal of the Textile Institute 96(2): 87-92.
- Yang CC, (2008), Improving the definition and quantification of quality costs. Total Quality Management 19(3): 175-191.
References
Barber E (2004), Benchmarking the management of projects: a review of current thinking. International Journal of Project Management 22(4): 301-307.
Bisgaard S (2008), Quality management and Juran's legacy. Quality Engineering 20(4): 390-401.
Chiarini A (2011), Integrating lean thinking into ISO 9001: a first guideline. International Journal of Lean Six Sigma 2(2): 96-117.
Desai DA (2008), Cost of quality in small-and medium-sized enterprises: case of an Indian engineering company. Production Planning and Control 19(1): 25-34.
Dillman DA (1991), "The design and administration of mail surveys. Annual review of sociology 225-249.
Fatima M, Ahmed E (2005a), Quality management in Pakistan's readymade garments' industry. Quality Engineering 17(3): 459-465.
Fatima M, Ahmed E (2006b), Quality management in Pakistan's knitwear industry. Quality Engineering 18(1): 15-22.
Fonseca LM (2015), From quality gurus and TQM to ISO 9001: 2015: a review of several quality paths. International Journal for Quality Research 9(1): 167-180.
Hamid NIN, Zafar R (2014), The textiles and garments sector: moving up the value chain. The Lahore Journal of Economics 19: 283-306.
Hasan IU, Sohail MM, Piracha JL, Ahmad K (2013), Implementation status of TQM practices in textile and apparel industrial organization: A Case Study from Faisalabad, Pakistan. British Journal of Economics, Management and Trade 3(3): 201-223.
Hassan MU, Nawaz MS, Shaukat S, Hassan S (2014), An empirical assessment of TQM dimensions and their relationship with firm performance: evidence from the textile sector of Pakistan. World Applied Sciences Journal 30(6): 696-705.
Hussain TH. Jamshai, Sohail A (2014), Reducing defects in textile weaving by applying six sigma methodology: a case study. International Journal of Six Sigma and Competitive Advantage 8(2): 95-104.
ISO (2013), ISO survey. from http://www.iso.org/iso/iso-survey.
Karthi SS, Devadasan, Murugesh R (2011a), Lean six sigma through ISO 9001 standard-based quality management system: an investigation for research. International Journal of Productivity and Quality Management 8(2): 180-204.
Karthi SS, Devadasan, Murugesh R (2011b), Integration of lean six-sigma with ISO 9001: 2008 standard. International Journal of Lean Six Sigma 2(4): 309-331.
Karthi SS, Devadasan R, Murugesh C, Sreenivasa, Sivaram N (2012), Global views on integrating six sigma and ISO 9001 certification. Total Quality Management and Business Excellence 23(3-4): 237-262.
Karthi SS, Devadasan, K. Selvaraju, N. Sivaram and C. Sreenivasa (2013). "Implementation of Lean Six Sigma through ISO 9001: 2008 based QMS: a case study in a textile mill." Journal of the Textile Institute 104(10): 1089-1100.
Kim DY, Kumar V, Kumar U (2011). "A performance realization framework for implementing ISO 9000. International Journal of Quality and Reliability Management 28(4): 383-404.
Köksal G, Batmaz I, Testik MC (2011), "A review of data mining applications for quality improvement in manufacturing industry. Expert Systems with Applications 38(10): 13448-13467.
Lin JY (2012), From flying geese to leading dragons: New opportunities and strategies for structural transformation in developing countries. Global Policy 3(4): 397-409.
Maia LCA, Alves C, Leão CP (2015), "How could the TRIZ tool help continuous improvement efforts of the companies? Procedia Engineering 131: 343-351.
Omar MK, Murgan S (2014), An improved model for the cost of quality. International Journal of Quality and Reliability Management 31(4): 395-418.
O’Neill P, Sohal A, Teng CW (2016), Quality management approaches and their impact on firms׳ financial performance–An Australian study. International Journal of Production Economics 171: 381-393.
Purushothama B (2011), A practical guide to quality management in spinning. Woodhead Publishing India.
Qureshi SM, Majeed S, Khalid R (2014), Where do we stand in cost of quality awareness?–Pakistan’s case. International Journal of Quality Engineering and Technology 4(4): 273-289.
Rasamanie M, Kanapathy K (2011), The implementation of cost of quality (COQ) reporting system in Malaysian manufacturing companies. Difficulties encountered and benefits acquired. International Journal of Business and Social Science 2(6): 243-247.
Schiffauerova A, Thomson V (2006), A review of research on cost of quality models and best practices. International Journal of Quality and Reliability Management 23(6): 647-669.
Scott L, Collins P (1998), Evaluation of the ISO 9000 Series: Benefits and Problems of Implementation and Maintenance in Production Companies. Journal of the Textile Institute 89(1): 90-109.
Shafiq M (2012), Implementation of quality management systems and business excellence frameworks in Pakistani textile companies. Journal of Quality and Technology Management 7(2): 11-23.
Su Q, Shi JH, Lai SJ (2009), Research on the trade-off relationship within quality costs: A case study. Total Quality Management 20(12): 1395-1405.
Towers N, McLoughlin J (2005), Effective total quality management in the textile fashion retail supply chain: A pilot survey of the UK textile manufacturers. Journal of the Textile Institute 96(2): 87-92.
Yang CC, (2008), Improving the definition and quantification of quality costs. Total Quality Management 19(3): 175-191.